Shipping Policy
Shipping Policy
Last updated: [Month Day, Year]
Thank you for shopping at [Store Name]. This policy explains our order processing, delivery estimates, tracking, and procedures for delayed, lost, or damaged shipments.
Order Processing
Orders are typically processed within [1-3 business days] after payment is confirmed. Orders are not usually processed on weekends or public holidays.
Because we work with multiple fulfillment partners, items in the same order may be shipped separately. You will not be charged additional shipping fees when this occurs.
Shipping Destinations and Rates
We currently ship to [list countries or regions].
Shipping costs are calculated and displayed at checkout. Any free-shipping promotions and minimum-order requirements will be shown on our website.
Estimated Delivery Times
Estimated delivery times begin after an order has been processed:
| Destination | Estimated delivery |
|---|---|
| United States | [7-15 business days] |
| Canada | [10-20 business days] |
| United Kingdom and Europe | [10-20 business days] |
| Australia and New Zealand | [10-20 business days] |
| Other international destinations | [15-30 business days] |
These estimates are not guarantees. Customs processing, carrier disruptions, severe weather, holidays, high order volumes, and other circumstances outside our control may cause delays.
Tracking Your Order
When tracking is available, you will receive a shipping confirmation email containing a tracking number. Tracking information may take [2-7 business days] to update after shipment.
For orders containing multiple products, you may receive more than one tracking number.
Address Changes
Please review your shipping address carefully before submitting your order. Address changes or cancellations can only be requested before fulfillment begins and are not guaranteed.
We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a parcel is returned to the sender, additional shipping charges may apply before it can be resent.
Delayed Orders
A parcel may still be in transit even if its tracking information has not updated recently. Please allow up to [10 additional business days] beyond the estimated delivery period before contacting us.
To request assistance, email [support email] with your order number and tracking information.
Lost or Missing Packages
If tracking shows your order as delivered but you cannot locate it:
- Check around the delivery location and ask household members or neighbors.
- Confirm that the shipping address on your order is correct.
- Contact the shipping carrier for delivery details.
- Contact us at [support email] within [7 days] of the delivery scan.
We will help investigate the shipment. Refunds or replacements are subject to the investigation's outcome and applicable consumer-protection laws.
Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact [support email] within [7 days] of delivery. Include your order number and clear photographs or video of the item, packaging, and shipping label.
Please do not discard the product or packaging until your claim has been reviewed. Approved claims may qualify for a replacement, refund, or other remedy.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, customs fees, or brokerage charges. Unless stated otherwise at checkout, these charges are the customer's responsibility and are not included in the product or shipping price.
We are not responsible for delays caused by customs authorities. Refusing a shipment because of customs charges may affect refund eligibility, subject to applicable law.
Returns
Shipping-related issues are handled under this policy. Product returns, exchanges, and refund eligibility are governed by our [Return and Refund Policy link].
Contact Us
For shipping questions, contact:
[Store Name]
Email: [support email]
Website: [website URL]
Business address: [business mailing address]